FLOFORWARD
& COMPANY 

Thank you for ordering from FloForward & Company! We want you to love everything! 

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Currently, we only accept returns for store credit or exchanges.

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All returns/exchanges must be done within 30 days of delivery.

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To be eligible for a return/exchange, your item must be unused, unwashed, and in the same condition that you received it.

 

Customers will be responsible for any shipment fees for returns & exchanges.

 

We highly recommend shipping back to us via USPS First Class Mail which is the most affordable form of shipping.  

 

If the item is faulty or the wrong item was received,  FloForward & Company will pay to send you a replacement (see below).

 

Please make sure your return or exchange has been approved before returning your items, or it may be sent back to you.

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Special Terms and Conditions

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Exclusions

Limited Edition items, gift cards, hats, buttons, bags, or any other accessories cannot be refunded.

 

Packaging

Returned items must be sent back with all branded packaging intact. Damaged or missing packaging will incur a fee of $1 USD.

 

Clearance/Sale Items

Only regular priced items may be refunded or exchanged. Clearance items cannot be returned.  All sales are final on clearance items. 

 

Free/Promotional Items

Free items received by meeting certain order requirements must be sent back on merchandise returns or cancellations if the original order fails to qualify for the item. Failure to do so will result in the free item’s value being deducted from the refund total.

All BOGO deals are voided if items from the order are returned.

Free shipping promotions are voided if items are returned and the order fails to meet the free shipping requirements.

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Faulty, Defective, or Incorrect Items

In the unlikely event you have received a faulty or defective item, please contact us immediately with the following information within 30 days or receiving products:

• Your order number

• Which item is damaged

• A description

• Photographic evidence

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange.

Please do not return any damaged goods unless advised by a member of our support team.

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Missing or Wrongly Received Items 

Please email floforwardco@gmail.com: If you have received a different item than what you've ordered or have an item missing from your order. 

 

Notice

We reserve the right to refuse a return or exchange, and will provide you with a reasonable explanation upon request. We thank you in advance for your understanding.

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We are temporarily only doing paid returns and exchanges.

 

Please email floforwardco@gmail.com to request a return/exchange